Terms and Conditions

Terms of Service

Welcome to our store! By using this website and placing an order with us, you agree to the following Terms of Service.
Please read them carefully before making a purchase.

1. General Information

This website is operated by Sofeez Store Ltd.
Throughout the site, the terms “we”, “us” and “our” refer to Sofeez Store.
We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

Any breach of these Terms will result in an immediate termination of your access to our Services.

3. Products and Pricing

All prices on our website are shown in GBP (£) unless stated otherwise.
We reserve the right to modify prices or discontinue products at any time without prior notice.

While we strive to display colors and images as accurately as possible, actual colors may vary depending on your device and screen.

4. Shipping and Delivery

We provide Free Tracked Shipping on all orders.
Estimated delivery times are listed on our Shipping Policy page.
These are estimates and may vary depending on customs, demand, or external shipping factors.

5. Returns and Refunds

Please refer to our Refund & Return Policy for details.
Due to the intimate nature of our lingerie products, returns are only accepted for defective or incorrect items.

6. Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all orders placed.
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized use, or inaccurate details.

7. Intellectual Property

All content on this site — including logos, product images, designs, text, and graphics — is the property of Sofeez Store or its content suppliers and is protected by copyright laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site without express written permission from us.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability shall not exceed the amount you paid for the product.

9. Third-Party Services

Certain products, shipping, or payment gateways may involve third-party providers.
We are not responsible for the privacy practices or content of these external services.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

11. Contact Information

Questions about the Terms of Service should be sent to us at:
📧 sofeezstore@gmail.com